Job Description :
- Handle and support technical aspects
- Maintain the guarantee process and resolve customer complaints
- Support after-sales activities, especially address customer needs, product plans, and complaints
- Maintain strong relationships with customers
- Provide insights or solutions related to technical issues in the after-sales scope
- Manage products like KWH Meter and System Apps Program (Generate Token)
Job Requirement :
- Minimum of 1-2 years of experience as Electrical Engineer, Sales Engineer, or a related position in the energy industry (if applicable)
- Fresh graduates are encouraged to apply with Bachelor’s Degree / Diploma in Electrical, Electronic, or related fields
- Strong experience and knowledge in electrical understanding
- Preferably experienced in Customer Relationship Management (CRM)
- Experience with similar products such as KwH Meter is a plus
- Fast learner, especially in technical aspects and has excellent communication skills